Life is full of them.
A phone call. A letter in the mail. A conversation that caught you off guard. The actions of a loved one. A social media post directed at you. Something you never expected to find in your home/computer/email/cellphone/etc.
Up until that moment, you were just cruising along. Minding your own business, and… bam. You got the wind knocked out of you. There are words flying through your mind that you cannot/should not say. Your stomach drops. Your hands shake. Now what?